Check in: We were told to join the same queue with other check in guests when we booked club floor rooms. FYI in Asian countries they would invite us to SPG club floors for more comfortable check in. This staycation is for my birthday and the check in staff mentioned this on the spot, so much for discreetness. We were also given a choice of a bottle of wine OR cake OR late check out. FYI Sofitel Sydney brought both bottle AND cake to our room within 30minutes of our check in without alerting us of the surprise.
Room: we only got 1 bathrobe in the room, no kettle. And there is only shower, not even bathtub. Called to ask for extra bathrobe and amenities including 2 tooth brushes, the phone rang more than 3 times until someone picks up.
Decor: Nice carpet with grooves. But ugly maroon leather chair. Same goes with the tangerine chairs in the club lounge. Interior design failed this hotel.
Club lounge: great view of the whole city front and back of the hotel. We get to see City hall in front and CN tower behind us. Consider adding sparkling water to the collection of beverage please.
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